Admission Process

We are committed to transparency in the cost of your care. Here is what you need to know before registration. Full information is available on the Payment & Insurance page.

• Make sure your health insurance card is still active and valid.
• Check your insurance coverage for the cardiovascular services you will receive at Heartology.
• If needed, contact your insurance company to confirm that Heartology is part of its network of partner hospitals. The list of insurers we work with is on the Insurance Partners page.
• Our administration team helps you with insurance claims during registration. Provide complete and accurate insurance information so your claim is not delayed.

• Our administration team can give you an estimate of your care costs before registration.
• Payment methods: cash, debit or credit card, and bank transfer.

We understand that healthcare costs can be a burden. Heartology offers financial counseling services to help you understand the payment and installment options available. If you need help, contact our administration team.

Go directly to the Outpatient and Inpatient Registration Lobby on the 1st floor of the Heartology building. Our staff will welcome you and guide you through the registration process.

• Parking: a parking area for patients and visitors is available in front of the main building, and parking attendants will help guide your vehicle.
• Public transportation: the nearest Transjakarta stop is on the Rawa Barat corridor, about a 15-minute walk to the Heartology building.
• Other routes, parking, and facilities for people with disabilities are explained on the Hospital Accessibility page.

Outpatient and inpatient registration hours, as well as Emergency Room (ER) hours, are listed in the contact section below.

Identification and verification serve two purposes:

• Patient safety: making sure every medical procedure and treatment is given to the right patient.
• Data accuracy: preventing errors in medical and administrative records.

All your personal and medical data is kept confidential in line with the hospital's privacy policy, and is used only for the hospital's care, treatment, and administrative purposes. See also the Patient Privacy page.

A physical examination and vital sign measurements give an overall picture of how your body is functioning, including your heart, lungs, and circulatory system. These checks help the doctor identify symptoms or conditions that need further attention and decide on the right steps for your care.

A doctor or nurse will perform a thorough physical examination, including:

• Inspection (observation): visually checking your physical condition, such as your skin, eyes, and posture.
• Palpation (touch): feeling certain parts of the body to detect swelling, pain, or abnormalities.
• Percussion (tapping): tapping certain areas, such as the chest or abdomen, to assess the condition of internal organs.
• Auscultation (listening): using a stethoscope to listen to the sounds of the heart, lungs, and abdomen.

• Blood pressure: measures the force of blood flow in the blood vessels. A normal value is around 120/80 mmHg.
• Pulse: the number of heartbeats per minute. A normal value is 60 to 100 beats per minute.
• Body temperature: shows whether the body has a fever or hypothermia. A normal value is 36.5 to 37.5°C.
• Respiratory rate: the number of breaths per minute. A normal value is 12 to 20 breaths per minute.
• Blood oxygen level (SpO2): measured with an oximeter. A normal value is 95 to 100%.

• Wear loose clothing to make the physical examination easier.
• Rest for 5 to 10 minutes before your vital signs are measured so the results are accurate.
• Tell the staff before the examination begins if you have a particular condition, such as a wound or pain in a certain area.

The doctor will explain the results of your physical examination and vital signs, and give recommendations if needed. The results are recorded in your medical records for your ongoing care.

Advance directives are written instructions you prepare in advance about the types of medical care you do or do not want in certain situations, for example when you are unable to communicate or make decisions yourself.

These documents help ensure that your wishes are respected by the medical team and your family, and give doctors and nurses clear guidance on care that matches your values and preferences.

• Living will: describes the types of medical care you do or do not want in certain conditions, such as resuscitation, the use of life support, or the provision of nutrition and hydration.
• Medical power of attorney: appoints someone, such as a family member or close friend, as your representative to make medical decisions if you are unable to do so.
• Do-not-resuscitate (DNR) order: states that you do not want resuscitation, such as CPR, if your heart or breathing stops.

• Your preferences and values are still respected, even if you cannot express them directly.
• Your family does not have to feel burdened when they must make difficult decisions.
• The medical team can provide care according to your wishes and avoid procedures you do not want.

1. Discuss your care options and their consequences with your doctor or medical staff before making a decision.
2. Get an advance directives form from the hospital's administration team, or download it from the hospital's official website.
3. Fill out the form clearly and completely, according to your wishes.
4. Sign the document in front of a witness or notary if required.
5. Give copies to your family, your doctor, and the hospital to be kept in your medical records.

You can change or cancel your advance directives at any time, as your wishes or health condition change. Review and update these documents regularly, especially after major changes in your life or health.

Your inpatient room is prepared for your comfort and safety during your stay. Room type options are described on the Facilities page.

• The room is thoroughly cleaned and sterilized before you arrive.
• The hospital team checks all room facilities, such as the bed, lights, air conditioning, and bathroom, to make sure they work properly.
• The medical equipment you need, such as a vital signs monitor, oxygen, or other aids, is prepared according to your health condition.

• An adjustable patient bed.
• A private bathroom with basic toiletries.
• TV and free Wi-Fi.
• A table and chairs for family members or visitors who stay with you.
• A call button connected directly to the nurses, so you can ask for help at any time.
• Adjustable air conditioning or heating.

Rooms are designed to protect the privacy of patients and families, with an integrated security system for the safety of patients and their belongings.

• Toiletries: washcloth or hand towel, body soap, shampoo, toothpaste, shower gel, body lotion, toothbrush, cotton set, and shower cap.
• Hospital clothing: a comfortable, clean patient gown.
• Bedding: clean sheets, blanket, and pillow.

• The hospital provides patient gowns designed to make it easier for the medical team to carry out examinations and care. An extra robe or jacket is available if you feel cold.

• If your doctor allows it, you may wear comfortable clothes of your own, such as pajamas or casual clothes, as long as they are easy to remove and do not interfere with medical procedures.

• Wear sandals or shoes that are comfortable and safe to wear around the hospital.

• Hospital gowns and bedding are changed regularly to keep you clean and comfortable.

• Hospital rooms can feel cold. Feel free to ask for an extra blanket or jacket.

• If you have any particular clothing preferences, discuss them with our nurses or staff.

Being in a new environment, especially a hospital, can feel unfamiliar and stressful. That is why our staff will take you through a short orientation to get to know the facilities and services at Heartology. It covers:

• The nurses' station nearest your room, along with the emergency call button.
• The nearest public restroom, if a private bathroom is not available.
• The waiting room for family and visitors.
• The prayer room for patients and families.

• 24-hour medical services: the medical team and nurses are ready to help at any time, including emergency services.
• The hospital pharmacy for medications prescribed by your doctor.
• The information desk or customer service for questions and administrative help.
• Parking areas for patients and visitors.

• Visiting hours for family and friends.
• The number of visitors allowed, and visiting procedures in certain situations, such as during a pandemic.
• Hygiene and safety: washing your hands, wearing a mask, and following the current health protocols.

• The nurse call button in your room.
• Adjusting the position of your bed.
• Free Wi-Fi access in the hospital.

After registration and your initial examination are complete, the medical team prepares a care plan tailored to your needs and health condition. This plan gives clear guidance on the medical steps during your stay, with the aim of improving your health, preventing complications, and supporting a fast and safe recovery.

• Medical diagnosis: an explanation of your health condition based on your examination and test results.
• Care goals: for example, restoring heart function, controlling symptoms, or preparing for further medical procedures.
• Type of care: medications (including dosage and schedule), medical procedures (for example, surgery, catheterization, or physical therapy), and supportive therapies (for example, nutrition counseling, rehabilitation, or psychological support).
• Care schedule: when and how your care will be given, including the schedule for follow-up examinations or medical procedures.

• Specialist doctors: responsible for diagnosis, planning, and carrying out your medical care.
• Nurses: provide daily care, monitor your health condition, and educate patients.
• Support team: dietitians, physical therapists, and counselors who help with your recovery.

• The doctor or nurse explains the care plan in detail, including its benefits, risks, and alternatives.
• You and your family can ask questions or share any concerns about the care plan.
• Before your care begins, you will be asked to give your consent once you understand this explanation.

The medical team monitors your progress regularly and adjusts the care plan if needed. When your care is complete, the medical team evaluates the results and gives recommendations for continued care at home.

During your stay, the medical team monitors your health condition and records every change. The goals are to detect changes in your condition early and prevent complications, to assess how well your care is working and adjust it if needed, and to make sure every member of the medical team has the same information about your condition and care.

• Vital signs, such as blood pressure, pulse, body temperature, and oxygen level, are checked regularly. How often they are checked depends on your health condition.
• Routine physical examinations by a doctor or nurse to assess your health progress.
• Symptoms you experience, such as pain, shortness of breath, or dizziness.
• Side effects or your body's response to the medications you are given.

• Electronic medical record (EMR): all your medical information is recorded digitally for easier access and coordination.
• Daily care notes: your health progress each day, including the medical procedures performed and how your body responded.
• Test result reports: laboratory results, imaging (such as CT scans, echocardiography, or MRI), and other tests.
• Consultation notes: if you consult a specialist or the support team, such as a dietitian or physical therapist.

Accurate documentation maintains the safety and quality of your care, allows your care to stay consistent even when your doctor or nurse changes, and meets the legal and ethical standards of medical practice.

You have the right to access your medical records at any time to learn about your health progress and the care you have received. To request a copy of your medical records, for example for personal use or for continued care at another healthcare facility, see the Requesting Medical Records page.