Guide contents
Three Ways to Book an Appointment
You can book an appointment by phone, through the online form on our website, or via WhatsApp. Choose whichever is most convenient for you. Our phone and WhatsApp numbers and call center service hours are listed below.
- Phone
- 1500 258
- Send a WhatsApp message
- info@heartology.id
- Service hours
- Emergency Room: Every day, 24 hours
- Outpatient Clinic: Monday to Saturday, 08:00 to 21:00
- Medical Check-Up: Monday to Saturday, 08:00 to 21:00
Appointments by Phone
For those who prefer to speak directly with our call center. Have the following information ready before you call.
Full name and national identity card (KTP) number
Main complaint
For example shortness of breath, and since when
Insurance details
If you are using insurance
Appointments Through the Online Form
For those who want to register on their own without calling. The form can be filled in at any time, 24 hours a day, and patients who register online get priority.
Open the Appointment Form
Click the Book an Appointment button on the Heartology website.
Fill in the Short Form
Choose the type of service (for example a consultation or a second opinion) and a doctor based on their practice schedule.
Send Your Request
Our team will send a confirmation by SMS or WhatsApp within 1 hour.
Appointments Through WhatsApp
For those who want to ask quick questions by chat. Through WhatsApp, you can also ask about costs or treatment before registering.
Click the WhatsApp Button
The WhatsApp button is available on the Heartology website.
Send a Message with Your Appointment Details
Write your name, the doctor you want to see, and your preferred date. Example: "Hello, I would like to make an appointment. Name: (your name). Doctor: (doctor's name). Preferred date: (date and month)."
Wait for a Reply
Our call center team will reply within 15 minutes at the latest with the doctor's schedule, during WhatsApp operating hours.
After Your Appointment Is Booked
You will receive a confirmation via WhatsApp or email, containing your queue number and payment instructions.
Need to cancel or postpone your appointment? Contact us via WhatsApp or phone at least 24 hours in advance. The full terms are on the Appointment Checklist page.
If this is your first visit, please arrive 15 minutes early to fill in your medical records details.
Documents and Test Results to Bring
Bring your test results if you have had heart tests before.
Identity card: KTP, passport, or KITAS
For medical records registration. Patients without a KTP can use a family card (Kartu Keluarga) and a certificate of domicile.
Referral letter
If you have one, from a general practitioner or another specialist
Insurance card
The list of partner insurers is on the Insurance Partners page
Blood test results
For example cholesterol, blood sugar, and kidney function
Echocardiography or cardiac CT scan reports
If you have them
Medical records from your previous hospital
As a PDF or clear photos
Physical Preparation Before Your Examination
Fast for 8 to 10 hours before a blood test
Not needed for a general consultation.
Avoid coffee and smoking for 24 hours before a treadmill test or cardiac stress test
Wear comfortable clothes
For example a short-sleeved T-shirt, to make the ECG easier
For Elderly Patients and People with Disabilities
Other facilities for people with disabilities are described on the Hospital Accessibility page.
Patients may be accompanied by 1 companion
Wheelchairs are available free of charge
Let us know via WhatsApp before you come
Patients over 70 years of age get a dedicated queue
Online Consultations from Home
When Should You Choose an Online Consultation?
- Routine follow-up visits for patients with stable conditions, for example after surgery or with controlled hypertension.
- Review of test results (ECG, blood tests) done at another healthcare facility.
- A second opinion before deciding on a medical procedure.
- Mild symptoms that need a doctor's advice, for example occasional chest pain or an irregular heartbeat.
What You Can Do During the Consultation
- Discuss your symptoms and medical history.
- Review your medical test results. Upload PDF or JPG files before the session starts.
- Get a digital prescription, sent via WhatsApp or email.
- Plan the next steps, for example scheduling in-person tests or a referral to a hospital if needed.
How to Schedule an Online Consultation
Book Your Slot
Through the appointment form on the website by choosing the Online Consultation option, or via WhatsApp.
Receive the Link and Invoice
Our team will send you a Zoom or WhatsApp Video link along with an invoice by email or WhatsApp.
Make the Payment
Payment is made by bank transfer. The instructions are included on the invoice.
Preparation Before Your Online Consultation
A phone or laptop with a camera
And a stable internet connection
A quiet place with good lighting
Lab results and a list of the medications you are currently taking
These can be photographed or shown by screen sharing
Location and Parking
Information on location, public transportation, and parking is on the Hospital Accessibility page.
Payment and Insurance
Heartology works with dozens of insurers and also accepts self-payment. Our team will help you understand all your options clearly before treatment begins. Full information is on the Payment & Insurance page.
Self-Payment
- Payment methods: cash, debit or credit card (Visa, Mastercard, GPN; minimum IDR 50,000 [KONFIRMASI]), and bank transfer.
- A cost estimate is sent via WhatsApp after your appointment is booked. Full details can be requested through our call center WhatsApp.
- No hidden additional charges: all costs are approved by the patient before any procedure. [KONFIRMASI]
Private Insurance
- Our partners include Astra Life, BRI Life, Generali, and Great Eastern. The full list is on the Insurance Partners page.
- Bring your insurance card and guarantee of payment letter when you visit.
- Check the heart care benefits of your insurance via WhatsApp before you come.
Corporate Insurance
- Partner companies, for example Pertamina, Telkom, and Bank Mandiri.
- A guarantee letter from your company's HR department is required.
Frequently Asked Questions
How do I change my appointment schedule?
Contact our registration team by phone or WhatsApp. The numbers are listed in the contact section on this page.
Can online consultations be claimed through insurance?
Yes, with our insurance partners, for example Allianz and AXA. Please also confirm with your insurance company.
What if my internet connection is disrupted during an online consultation?
We will reschedule or continue the consultation by phone at no additional cost.
Can I get a referral letter through an online consultation?
Yes. A digital referral letter will be sent to your email.
Next steps
Ready to Book an Appointment?
Choose the doctor and schedule you want, or ask us first via WhatsApp.