Frequently Asked Questions

Yes, we accept patients with heart conditions of varying severity. Our medical team is experienced in handling complex cases and provides care suited to each patient's condition.

Yes, Heartology has a cardiac rehabilitation program to help patients recover and improve their quality of life after heart treatment.

You can make an appointment by contacting our Call Center by phone or WhatsApp, or by filling out the appointment form on this website.

Yes, you can use the online appointment form on this website to choose a time that suits your needs.

Contact us as soon as possible, so we can offer that time slot to another patient.

In an emergency, you can come directly to our Emergency Room (ER) without making an appointment first.

The doctor's consultation fee is usually separate from the cost of any treatment and procedures that may be needed. Ask about this when you make your appointment.

Treatment costs vary depending on the type of service you receive. Contact our Billing department to get a cost estimate before receiving treatment.

Some services, especially certain procedures, may require advance payment. Our team will let you know if advance payment is needed.

Contact our Billing department right away to discuss payment options that can be arranged.

Heartology works with a number of insurance companies and guarantors. You can see the list on the Insurance Partners page of this website.

Many procedures require approval from the insurance provider. We will help you arrange this before the medical procedure is performed.

We will provide all the documents needed to file an insurance claim. Contact our finance department for more information.

Contact our finance department to discuss payment options and any financial assistance that may be available.

Sometimes there are additional costs that the patient must pay, such as a co-payment or a deductible. Ask about this when you make your appointment.

Yes, we recommend making an appointment in advance so we can prepare your checkup and set aside enough time for you.

The length of a checkup varies depending on the type of examination and the package you choose.

Results are usually available within a few days. The doctor will explain the results and next steps in a consultation session.

You can file a complaint through the feedback form on our website or by contacting the patient services team.

Yes, we have a procedure for investigating every complaint and are committed to taking appropriate action based on the findings.

We greatly appreciate your compliments. You can send them through the feedback form or directly to the patient services manager.

We follow strict regulations on health information security and use security technology, including encryption and access control systems, to protect patient data from unauthorized access.

Yes, patients have the right to request a copy of their medical records. The procedure is explained on the Requesting Medical Records page, or you can contact our team.

We have a strict policy that limits third-party access to health information. Information is only shared with the patient's written permission.

If you suspect a breach of your privacy or data security, report it to us right away by phone or through the official email listed on this website, so we can investigate and respond.

We provide articles, videos, and guides on preventing heart disease on the Heart Health page of this website and at our information center in the hospital.

Yes, we regularly hold seminars and workshops to educate the public about heart health and how to prevent heart disease. The latest schedule is on the Events page of this website.

We provide educational materials, including booklets and videos, that explain heart conditions, treatment, and care after a procedure. You can request these materials when you visit the hospital.